Your privacy is our priority. This document transparently explains how rt99 collects, uses, stores, and protects your personal data as a member of our platform in Malaysia.
Six core data protection principles we practice every day to ensure your personal information is always kept safe.
All data transmitted between your device and the rt99 servers is protected by 256-bit SSL encryption — the highest security standard in the financial and banking industry.
Rt99 never sells, rents, or shares members' personal data with third parties for marketing purposes without your explicit consent.
Member data is stored in data centers equipped with multi-layered physical and digital protection, with access restricted to authorized personnel only.
The identity verification (KYC) process at rt99 is conducted in accordance with strict industry standards, with your documents encrypted and never shared without authorisation.
In the event of any security incident involving your data, rt99 is committed to notifying you within 72 hours in accordance with compliance requirements.
You have the full right to access, correct, download, or request deletion of your personal data through the RT99 support team at any time.
This Privacy Policy is published by RT99, the trusted online entertainment platform for over 500,000 players across Malaysia. This document transparently explains how we manage your personal information when you register, use, or interact with any RT99 service.
By registering an account or using the RT99 platform, you agree to the collection and use of data as described in this Privacy Policy. We encourage you to read this document carefully so you understand your respective rights and responsibilities.
This Privacy Policy applies to all RT99 channels, including the official website, mobile apps for Android and iOS, and any communications between you and the RT99 team.
Important Note: This Privacy Policy should be read together with RT99's Terms and Conditions. Both documents together form your complete agreement with our platform.
Rt99 only collects data that is genuinely necessary to provide a safe, seamless, and quality service to every member. The following are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | KYC / Verification |
| Contact Information | Email address, phone number, residential address | Communications |
| Financial Data | Bank account number, account holder name | Deposit & Withdrawal |
| Usage Data | Activity logs, betting records, transaction history | Security & Audit |
| Technical Data | IP address, device type, operating system, browser | Fraud Detection |
We also collect data you provide voluntarily, such as profile information, notification preferences, and customer satisfaction feedback. All such data is collected with your consent and used solely to improve your gaming experience at RT99.
rt99 does not collect sensitive data such as your health information, religious beliefs, or political views. We only take what is necessary — nothing more.
Data collected by RT99 is used responsibly for legitimate and transparent purposes. We do not use your data for any purpose not stated here without obtaining fresh consent from you.
All data processing is carried out on a valid legal basis, whether for contract performance (service provision), legal obligation, legitimate interest, or your explicit consent.
RT99 does not sell or rent your personal data to any third party. However, in certain situations, we may share your data with the following parties for limited and lawful purposes:
Every third party we work with is required to sign a data processing agreement that upholds the same security and confidentiality standards we maintain at rt99.
rt99 never shares your data with third-party advertising companies, social media platforms, or data brokers without your explicit consent.
Rt99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you browse the rt99 website.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some RT99 features.
Rt99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable Malaysian law.
Once the defined retention period expires, your data will be securely deleted or anonymized using methods that comply with industry security standards.
As an rt99 member and owner of your personal data, you have the following rights guaranteed by rt99 and applicable data protection laws:
To exercise any of the above rights, please contact the rt99 support team via live chat, available 24/7 on the platform. We will process your request within 30 business days.
Certain requests may require additional identity verification to protect your account security from unauthorised access.
Rt99 continually invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction.
While rt99 takes all reasonable steps to protect your data, no system is entirely foolproof. We encourage you to do your part by using a strong password and enabling two-factor authentication.
The rt99 platform may contain links or integrations with third-party services such as game providers, payment providers, and customer support platforms. The rt99 Privacy Policy applies only to the rt99 platform itself.
Rt99 is not responsible for the privacy practices or content of any third-party websites or services you may access through our platform. We encourage you to read the privacy policy of any third party before providing them with any personal information.
However, all third-party providers integrated with the rt99 platform have undergone rigorous security and privacy assessments, and are required to meet data protection standards equivalent to our own.
Rt99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements we offer.
When significant changes are made to this Privacy Policy, we will notify you via:
The latest version of this Privacy Policy will always be accessible on the official rt99 website. The "Last Updated" date at the top of this document indicates when the current version took effect. Continued use of the rt99 platform after any changes constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how RT99 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:
Rt99 is committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring every concern is addressed seriously and transparently. Your satisfaction and trust are our top priority.
The rt99 support team is available to assist you 24 hours a day, 7 days a week — including public holidays. We are always here for you.
You now understand how RT99 protects your data and privacy. Over 500,000 players in Malaysia have trusted our platform — now it's your turn to experience safe, fair, and enjoyable online entertainment.